Service Level Agreement Bosch
The greater the economic consequences of downtime, the greater the priority of users for maximum operating time and preventive controls of critical conditions. In the event of a malfunction, it is important that the system works again as soon as possible. Rexroth provides legal assistance in the form of personalized service contracts, including terms and conditions of sale and detailed information on resources and terminations. These terms and conditions apply to the use of software-based software applications as a service (SaaS) by Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerh-he, Germany (hereafter referred to as “suppliers” (`parties`). If you would like more information about our customer service contract, specific contract details and related issues, please contact us via our service hotline! Just say yes to less downtime. We offer different service packages for your needs. Depending on the pool of machines and internal maintenance capacity, standard services are often insufficient for many end-users. Custom Rexroth service agreements are tailored to the individual needs of the user to maximize installation availability and avoid unpleasant surprises. In the event of a breakdown, Rexroth provides immediate assistance to operators for the rapid restart of the machine. The results of the evaluations of the various specialized departments are presented to the carrier and discussed with the carrier. Negative non-compliances must lead to corrections and proposed corrective actions. In the event that there is no improvement to protect the customer from damage, an “expiration program” is agreed between the customer and the carrier; In other words, the customer will gradually receive the services indicated in the Service Level Agreement from other carriers and will refrain from commissioning the current carrier. The client reserves the right to terminate without notice following a negative test result.
Personalised Services for Your Business by Bosch Rexroth We help you solve process I (o) problems and minimize the business risks that could result from these problems. The following criteria are used during the duration of the contract to determine the performance of the carrier (the contractor). The customer`s assessment is carried out at least once a year in the form of a supplier evaluation. In addition, the client reserves the right to conduct a review at least once in a calendar year. This requires unlimited and guaranteed access to your premises at all times. With the exception of customer data, all content of the application and access software, such as text, graphics, logos, button icons, images and audio clips, ownership of the provider or its licensees, is protected by copyright or other intellectual property rights. Call us if your I (o) solutions are not going as well as they should and if you need urgent professional support. We`re here to help you solve problems quickly. Are you facing an unusual challenge? With our long experience I (o) T, we can also provide customized solutions.